Repair and Return w/o Depot Repair module
Hi,
I want to setup Repair and Return process w/o Depot Repair module. Can anyone has any pointers?
Ideally, agent will submit charge lines for customer units which are NOT in support contract.
I want to setup Repair and Return process w/o Depot Repair module. Can anyone has any pointers?
Ideally, agent will submit charge lines for customer units which are NOT in support contract.
- First we want to Return the damaged unit to our service INV Org (via OM & INV)
- Move the unit to Repair Sub INV
- Quote Customer for repair charges
- Get the PO from Customer
- Repair the unit
- Ship it to Customer via OM (same Order as its received)
- First line Return w/No-Credit
- Second line Ship line
Thank you.
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