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Using the My Oracle Support Portal (MOSC)

SR for OSSA

Dec 20, 2012 5:01AM edited Mar 19, 2013 4:33AM in Using the My Oracle Support Portal (MOSC) 12 commentsAnswered

From: https://wikis.oracle.com/display/proactive/Home

For External Customers:

To log a Service Request (SR), please contact the Oracle Call-Center.
Be sure to provide a description of the problem, steps to reproduce.
Include USERID, CSI and Serial Numbers relevant to your issue.
You will receive an Service Request ID (please use this ID for reference.)
The SR will be routed to Proactive Hardware Services support team for investigation

Is this correct? Are we limited to creating Proactive Services SRs by phone?

Thanks,
GlenG

0

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