Receivables - EBS (MOSC)

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ARCMREQ workflow in R12.1.3

edited Jan 10, 2013 3:13PM in Receivables - EBS (MOSC) 2 commentsAnswered
We are looking at only 1 level of approval on ARCMREQ workflow for disputes raised in Advanced Collections. Currently in seeded workflow it goes to the collector, after which it goes to the primary approver for the credit memo reason code and followed by the receivable role approver. We want it to go to only the primary approver after which credit memo should be created. However there are issues in customizing this and credit memo is not created. Can you please advise.

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