Error Occurred while WS Personalize

Dear All ,

issue are

 1) We are facing an issue while Worksheet get Personalize by Perticular User ID .

      Administration-->Personalize-->(Personailze -Module page open  & click on Next  getting error messge)  "

"        An error occurred while processing the page you requested
            Close this window      "

2)  for same user another issue is in Narrow pane area every worksheet is display twice in number  like " who's online "  is show 2 times.

** note is user is having full access for all bunsiness line i.e sys admin role.too

Please share solution if any for this .

 Regards

kuldeep