Field Service - EBS (MOSC)

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How Depot selected default BILL_TO and SHIP_TO of an account

edited Jan 21, 2013 2:27AM in Field Service - EBS (MOSC) 2 commentsAnswered ✓
 Hi,
I have an account which has multiple sites defined under different Operating Unit. The responsibility level profile is set to - US operating unit.

While I select the account not sure on what basis it pulling some BILL_TO and SHIP_TO. The main issue is with SHIP_TO as its showing some other countries address.

The sites coming in Depot are not the identitying sites as well.

I tried in OM and Service Request Forms, both of them as fine and pulling correct records. 

Any Idea what is the logic behind Depot From to pull BILL_TO and SHIP_TO sites?

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