Test Management Procedures

Our company is in the beginning stages of an R12 upgrade and it is providing us with an excellent opportunity to look at several of our business processes including the way we manage our Testing Procedures.  No one at the company is particularly educated on testing procedures or test management, so I was wondering if there are any Test Managers out there that recommend any White Papers, Training Classes, or Reference Books that would provide some enlightenment and formal training on the subject.

Thanks.