Teleservice - EBS (MOSC)

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Problem Code Mapping

edited Jan 28, 2013 6:47PM in Teleservice - EBS (MOSC) 5 commentsAnswered
Hi,

I want to map problem codes to the item entered on the SR header.

I mapped this in the problem code mapping - only entering an item number and start date. No other information as this code could be used across all service types.

However when I go to create an SR and enter the item on the SR header and then click on the problem code LOV - all values appear.

Is another field required on the problem code mapping to enforce this list? Or do I need to run a concurrent request to update?

Thanks

Betty

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