Teleservice - EBS (MOSC)

MOSC Banner

Service request owner is not receiving status update notifications

edited Feb 4, 2013 3:50AM in Teleservice - EBS (MOSC) 7 commentsAnswered
Hi,

Service request owner is not receiving the email notifications while changing the SR status, but able to see the  notifications in the user worklist.I checked in the WE_DEFFERED workflow queue, all emails are showing in the processed status.

User and resource is having valid email accounts.I checked in the preference tab also the email notification is in MAILHTML. Please help me.

Thanks,

Santosh.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center