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Teleservice - EBS (MOSC)

EBS R12 - Status values : incompleted list of values when creating a new SR

Feb 3, 2013 10:10PM edited Feb 11, 2013 2:52AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hello,

EBS R12

Responsibility CRM admin

Navigation: Setup > Service Requests > Request Status

I added a new Status XXX.

And afterwards i created a new SR with the status Open.

But when trying to update the status of the new created SR, the new status value XXX is not in the list of values .

What must be done to update this list?

Thanks in advance,

Armel

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