Restrict Closure - question about intended functionality
Hello, we are using the 'Restrict Closure' setting for all of our
tasks.
This means we
-select 'Restrict Closure' setting for each task on every task template definition
-set the 'Service: Default value for restrict closure flag on service request task tab' to 'Yes'
In one aspect, it is working as it should. It does not allow the users to close the SR before the tasks have been closed or cancelled.
But it is also not allowing any task updates after the SR has been closed.
We do not have any 'Disallow task updates' flagged on the SR status setups and trial and error testing has led me to believe it is the restrict closure flag.
This means we
-select 'Restrict Closure' setting for each task on every task template definition
-set the 'Service: Default value for restrict closure flag on service request task tab' to 'Yes'
In one aspect, it is working as it should. It does not allow the users to close the SR before the tasks have been closed or cancelled.
But it is also not allowing any task updates after the SR has been closed.
We do not have any 'Disallow task updates' flagged on the SR status setups and trial and error testing has led me to believe it is the restrict closure flag.
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