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CRM Performance issue when saving the Case component (or any component that triggers an email notifi

edited Feb 20, 2013 12:42PM in Customer Relationship Management - PSFT (MOSC) 2 comments
 

If you encounter performance issue when saving the Case component (or any component that triggers an email notification),  and in the trace file you see this line takes 5 seconds every time

MCFOutboundEmail: Send method completed with code: 1

This is caused by the Email transmission via MCFOutboundEmail function is taking 5 seconds to send each email.  And the reason for this is because of the Tarpits setup on the Microsoft Exchange Server used for email processing.

Information about the Tarpits setup on the Microsoft Exchange Server :

Creating a Microsoft Exchange Server Receive Connector specifically for the IP address of the PeopleSoft Server sending the emails, and setting the Tarpitinterval for that connector to zero, will disable Tarpitting, which is slowing down the sending of the Approval Notifications as well as other types of emails.

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