Teleservice - EBS (MOSC)

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Contact center quick menu access -View install base,Search contracts-gives exception while requeryin

edited Apr 15, 2013 5:13PM in Teleservice - EBS (MOSC) 5 commentsAnswered ✓
Hi

We are on R12.1.3 and we are doing the below steps in contact center.

Step1: Contact center, query for a Customer Name

Step 2:Use Quick Menu and select Search Entitlement (contracts) Step3:In Search Entitlement page,put  any search criteria ex serial number  and perform a searchStep4: Click View install base within the quick menu,install base page opens upPlease note: We have 2 web pages open ie search entitlement and second one is view install base

Step 5:

Now put a different search criteria and do a search in search entitlement page.Getting exception error..

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.oks.inquiry.search.server.SearchAM'

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