Teleservice - EBS (MOSC)

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Business process is null in front end after R12.1.3 upgrade

edited Feb 11, 2013 11:37PM in Teleservice - EBS (MOSC) 5 commentsAnswered
Hi

We have Business process associated with Service request types in 11i.

After our R12 upgrade,we noticed that for one of the Service request type(Customer Service Request-which is seeded one) the business process has become null in front end whereas in the back end

select * from CS_INCIDENT_TYPES_VL where BUSINESS_PROCESS_ID is NULL,it displayed a value .

Is this a known issue in R12?

Our form version


CSXSEDIT-Form Version : 11.0.8.3100.1

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