SRs with status final flag as 'N' to be updated
Hi
We had many user defined SR statuses and one of them is Cancelled by User in 11i.For this status,Final flag was not enabled and we have many thousand SRs (old records) with this status.
We wanted to introduce duplicate checking functionality now .As part of this exercise,we wanted to set the Final flag to Yes for Cancelled by User in 11i status but the system does not allow to update.
When creating new SRs ,system is considering this status of SRs as open and raises the message that there is a duplicate service request for SRs with Cancelled by User in 11i status,which is correct.
We had many user defined SR statuses and one of them is Cancelled by User in 11i.For this status,Final flag was not enabled and we have many thousand SRs (old records) with this status.
We wanted to introduce duplicate checking functionality now .As part of this exercise,we wanted to set the Final flag to Yes for Cancelled by User in 11i status but the system does not allow to update.
When creating new SRs ,system is considering this status of SRs as open and raises the message that there is a duplicate service request for SRs with Cancelled by User in 11i status,which is correct.
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