Products are not loading in Pipeline Memory

Hi,

Products are not loading in Pipeline Memory because of that we are not able to rate any CDR. we are getting below error.

Customer has no valid products for account (5555XXX) at time (1395741476).

DAT_AccountBatch

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Registry Values (46 entries)
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Registry Values (46 entries)
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AcceptLoginSearchFailure                = False                                   (BOOLEAN)
AddAliasList                            = False                                   (BOOLEAN)
Connections                             = 9                                       (INTEGER)
EnrichRatingProductOnly                 = False                                   (BOOLEAN)
InfranetConnection                      = ifw.DataPool.LoginInfranet              (STRING)
PortalConfigDataModule                  = ifw.DataPool.PortalConfigDataModule     (STRING)
InitialLoading                          = True                                    (BOOLEAN)
IntegrateConnection                     = ifw.DataPool.Login                      (STRING)
Listener                                = ifw.DataPool.Listener                   (STRING)
LoadLogins                              = True                                    (BOOLEAN)
LoadPercentage                          = 10                                      (DOUBLE)
LogEvents                               = True                                    (BOOLEAN)
AccountLocks                            = 10                                      (INTEGER)
LoginLocks                              = 10                                      (INTEGER)
ServiceLocks                            = 10                                      (INTEGER)
Threads                                 = 8                                       (INTEGER)
ReadAllProducts                         = True                                    (BOOLEAN)
ReadBalanceGroupMonitors                = False                                   (BOOLEAN)