Customer Relationship Management - PSFT (MOSC)

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Service Level Management Enhancements for CRM HelpDesk 9.0

edited Feb 14, 2013 4:48AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered
Hi,
Could you please  provide me documentation and navigation  to access page for the below

Service Level Management Enhancements:
 - Holiday Schedules for Response and Restore Entitlement Calculations
 - SLA Escalations and Alerts Based on a Percent Completion of Response and Restore Entitlements
 - Worker Type as a Service Level Agreement Criteria

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