Auto creation of SR options
Hi,
We have requirement where we install remote monitoring tool in our systems installed at customer locations.
When ever there is any failures/errros - event will be genreated and email sent to specified email address.
Email subject contains: serial number, problem summary, part number etc... (5 fields separated by comma)
Can we leverage Oracle download processor, is it supports "," (comma) as separator?
Can we map email subject fields to SR fields?
With help of custom PLSQL program, input --Serial number and gets the contact, customer, install & contracts details to create an SR. Is it possible? has anyone done like this?
We have requirement where we install remote monitoring tool in our systems installed at customer locations.
When ever there is any failures/errros - event will be genreated and email sent to specified email address.
Email subject contains: serial number, problem summary, part number etc... (5 fields separated by comma)
Can we leverage Oracle download processor, is it supports "," (comma) as separator?
Can we map email subject fields to SR fields?
With help of custom PLSQL program, input --Serial number and gets the contact, customer, install & contracts details to create an SR. Is it possible? has anyone done like this?
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