EBM Update Information to Siebel from OSM
1. What is the best EBM if we want to update information from OSM back to Siebel?
2. Is there any chance from OSM to update value that we obtained during order fulfillment to original sales order line that Siebel submitted?
3. If question number 2 is not possible, can you suggest what is the best way to do it?
1)Use UpdateSalesOrderEBM. Infact, all communication from OSM to Seibel goes in UpdateSalesOrderEBM.
2) The best way to bubble up any parameter to Seible from fulfillment system (via COM) is through XA ( Extensible Attributes) or UDA (User Defined Attribute). These are OOB fields available in UpdateSalesOrderEBM. This can be answered better if we know how OSM is interacting with the Fulfillment function.Same fields (XA or UDA) used to update fields returned from fulfillment system into COM from ResponseEBM. These values can then be sent back to Siebel or to Another downstream fulfillment system or inventory.