Customer Relationship Management - PSFT (MOSC)

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Person Name instead of Person ID in Correspondence Template

edited Feb 19, 2013 1:21AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered ✓
I would like to add case prior assigned to the correspondence template.
After doing it, it returns the person_id of the employee instead of person name. I would like to replace this with the person's full name.

Is this possible?

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