Entering negative amounts In Cash receipts

Hi Everyone

We have a situation where a cash receipt has been entered and the customer has taken a credit which was issued to them. However the credit amount has been applied last and as a result the open amount of the credit was not closed even though it has been applied to the check. When I conducted a test applying the credit first everything worked normally and the open amount of the credit was closed. The system is JDE 9.0. It has been reported in the past that when the cash receipt in the transaction is voided in order to reenter it