Advisor Webcast: Working Effectively with Support [ID 418294.1]
Do you have 60 minutes?
Working effectively with support is targeted for customers who are new to the Oracle Customer Support Environment, those who may need a refresher course on Oracle Support or those who are looking to get the most from their Oracle Support contract.
The presentation delivers a basic overview of Oracle Supports Processes and Tools, including a quick overview of the My Oracle Support platform. This includes a review of support terminology, tools, and the Service Request escalation process.
Getting started
Refresh your knowledge of My Oracle Support by taking the My Oracle Support speed training series
Register for a session below at a time that works for you
Working effectively with support is targeted for customers who are new to the Oracle Customer Support Environment, those who may need a refresher course on Oracle Support or those who are looking to get the most from their Oracle Support contract.
The presentation delivers a basic overview of Oracle Supports Processes and Tools, including a quick overview of the My Oracle Support platform. This includes a review of support terminology, tools, and the Service Request escalation process.
Getting started
Refresh your knowledge of My Oracle Support by taking the My Oracle Support speed training series
Register for a session below at a time that works for you
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