Siebel Business Process & Functionality (MOSC)

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Offhook agents get disconnected every 6 minutes

edited Mar 4, 2013 10:05AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered
My agents all work off hook.  Since we upgraded our system to the latest release of the CCA application we have been having a problem where the agent leg is disconnecting every 6 minutes.  This only happens when they are idle.  However when they are being disconnected the system also appears to be logging them out of the predictive so they have to relog back in to get calls again.  Do you have any idea what the issue could be?
CCA version: 8.1.3 FP9
Weblogic version: 11g
Server OS: Windows 2003

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