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Teleservice - EBS (MOSC)

* How to handle products/warranties when an operating unit is retired *

Mar 5, 2013 1:57PM in Teleservice - EBS (MOSC) Question

Hi,

Our client is retiring one division and hence the operating unit will no longer be in use.

The products sold through the retiring operating unit will be serviced/handled through a different operating unit going forward.

I assume oracle does not allow RMA in the new operating unit if the product is sold under the retiring operating unit.

In this context,

1) Can the product's installation site be changed to the new site under the new operating unit ?

2) How to handle the warranty contracts ? Do they need to be moved to the new operating unit ?

Please suggest on how to handle this specific scenario.

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