Teleservice - EBS (MOSC)

MOSC Banner

How can we see the fields like Severity and Escalation in View Service Request in Oracle iSupport?

edited Mar 6, 2013 5:43AM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi,When a SR is created in Oracle iSupport, we are not able to see the fields like Severity, Escalation Status, the Name of the person to whom the request is assigned, etc.
Please suggest how to get these details.
Regards
VSD

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center