ERMS: Auto-ACK email fails to be delivered; RB_MAILROUTE process shows: "You cannot enter more than
ERMS: Auto-ACK email functionality is turned on (from ERMS Mailbox Details), yet the Auto-ACK email is not delivered. In the RB_MAILROUTE process Message Log and trace file are the following errors, in this order:
1612665 19.20.25 0.000028 Cur#11.31653950.CEHDDVG1 RC=0 Dur=0.000000 Bind-4 type=2 length=40 value=CM API Error Handler has error messages
1612670 19.20.25 0.000031 Cur#11.31653950.CEHDDVG1 RC=0 Dur=0.000000 Bind-4 type=2 length=70 value=3(17834,5595) - You cannot enter more than 0 package(s). (17834,5595)
1612675 19.20.25 0.000027 Cur#11.31653950.CEHDDVG1 RC=0 Dur=0.000000 Bind-4 type=2 length=69 value=1(91,37) - Error saving Component Interface. {RBC_REQUEST_CI} (91,37)
CAUSE: The cause of the problem comes from this error message: You cannot enter more than 0 package(s). (17834,5595). The package count cannot be 0 (or blank) in the field.