Patch 3671463 encountered errors

Hi,
Apps 11.5.9.

Customer is applying Patch 3671463 and getting errors during patch application.
This Patch 3671463 has a few pre req patches and asked them to check if they were applied or not.

Starting phase 1 (A1): con
There are now 31 jobs remaining (current phase=A1):
   0 running, 3 ready to run and 28 waiting.
Connecting to AK......Unable to connect.
AutoPatch error:
The following ORACLE error:

ORA-28011: the account will expire soon; change your password now
occurred while executing the SQL statement:
CONNECT AK/*****
AutoPatch error:
Error while evaluating "Check Object"
Telling workers to quit...

Connecting to APPS......Connected successfully.
All workers have quit.

Error running SQL and EXEC commands in parallel