Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

Install Base and Asset Tracking - EBS (MOSC)

* How to handle products/warranties when an operating unit is retired *

Mar 25, 2013 12:32PM edited Apr 3, 2013 5:02AM in Install Base and Asset Tracking - EBS (MOSC) 2 commentsAnswered

Hi,

Our client is retiring one division and hence the corresponding operating unit will no longer be in use.

The products sold in the past through the retiring operating unit will be serviced/handled through a different operating unit going forward.

I assume oracle does not allow RMA in the new operating unit if the product is sold under the retiring operating unit.

In this context,

1) Can the product's installation site be changed to the new site under the new operating unit ?

2) How to handle the warranty contracts ? Do they need to be converted to the new operating unit ? If yes, how to handle the same ?

0

Howdy, Stranger!

To view full details, sign in to My Oracle Support Community.

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month