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Teleservice - EBS (MOSC)

* How to handle products/warranties when an operating unit is retired *

Mar 25, 2013 12:34PM edited Mar 25, 2013 11:38PM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi,

Our client is retiring one division and hence the corresponding operating unit will no longer be in use.

The products sold in the past through the retiring operating unit will be serviced/handled through a different operating unit going forward.

I assume oracle does not allow RMA in the new operating unit if the product is sold under the retiring operating unit.

In this context,

1) Can the product's installation site be changed to the new site under the new operating unit ?

2) How to handle the warranty contracts ? Do they need to be moved to the new operating unit ? IF yes, how to handle the same ?

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