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Teleservice - EBS (MOSC)

what is the difference between interaction and call wrap up?

Apr 1, 2013 10:55PM edited Apr 7, 2013 10:28AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi,

I need a document which can help me to understand how the customers are handled using the attached screenshot..

Regards,

Subhadeep

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