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My Oracle Support Essentials: Introduction to Premier Support

edited Oct 8, 2014 7:37PM in Using the My Oracle Support Portal (MOSC) 4 comments

Introduction to Premier Support is targeted to customers who are new to the Oracle Support environment, have accessed My Oracle Support just a few times, and those who would like an overview of My Oracle Support tools, resources, and processes. This presentation includes a basic overview of My Oracle Support, including support terminology, a quick look at Support policies, escalation process and how to get help with My Oracle Support functions. Duration: 45 min.

You can download the webcast presentation, watch the recording or register for an upcoming session for this topic by viewing the Document 1540333.1

Have questions about this session? Just reply to this thread.

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