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My Oracle Support Essentials: Service Request Flow and Best Practices

edited Oct 8, 2014 7:49PM in Using the My Oracle Support Portal (MOSC) 11 comments

Service Request Flow and Best Practices is for customers who want to gain a thorough understanding of Service Requests. This presentation delivers an overview of the Service Request (SR) flow, best practices to avoid delays, creating a well-formed SR, writing business impact statements, using SR profiles to save time, and how and when to escalate your SR. Duration: 45 min.

You can download the webcast presentation, watch the recording or register for an upcoming session for this topic by viewing the Document 1540335.1

Have questions about this session? Just reply to this thread.

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