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US PAY: Problem with prenote
We are having a problem with prenote. We have several people that are getting a prenote and creating a check when we process the payroll. They have been setup as direct deposit and have been processing correctly for years. We have not changed anything at all on their records. Their routing number is that same as it has always been. We do not see anything that is similar between these individuals. Their direct deposit is with different banks. Can you help me determine what happened and how to prevent this from happening again?
Also, is there a way that we can change the number of days in the system(10) that you need to wait between the prenote and sending a Nacha file?
Also, is there a way that we can change the number of days in the system(10) that you need to wait between the prenote and sending a Nacha file?
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