Teleservice - EBS (MOSC)

MOSC Banner

*** How to handle initial installation and Servicing using Contractors ***

edited Apr 15, 2013 9:45PM in Teleservice - EBS (MOSC) 4 commentsAnswered ✓
CURRENT SCENARIO:

a) Our client is a B2B business where it sells the product  to distributors and distributors sell to end customers.

b) Distributor handles the installation of the product at the end customer place

c) Failures / Service issues are handled by Distribuors completely (using contractors they work with ).. Client is not involved at all in this area today. Distributor claims the service cost for warranty failures to the client and client credits distributors.

REQUIREMENTS

-------------------------

A) Along with initial sale of the product

a) Sell Service programs and Preventive Maintenance programs

b) Handle initial Installation/commisioning using contractors /employees

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center