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Re-opening a SR

edited Apr 30, 2013 5:26PM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered
Why can't customers attach files to a SR that we click to re-open?

Just causes unnecessary delays as now I have to wait for some one to open it before I can provide the full info of why I am re-opening it. Wth the timezone difference this can add an extra day or 2 to the initial investigation/analysis process.

Cheers

Andrew.

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