Customer Relationship Management - PSFT (MOSC)

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Assigning Provider Groups to cases created via ERMS

edited Apr 29, 2013 12:54AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered ✓
How does CRM assign the provider group of a case created by ERMS via content routing? Does it use the Call Center defaults to od so?

Is it possible to assign the same Provider group that is assign to the ERMS worklist on which the ERMS email was received on?

Thanks in advance,
Laura

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