Cannot do credit card refund after settlement. By design?
I am in the process of setting up and testing payments in R12.1.3 and cannot get credit card refunds to work.
The steps I am doing for Funds Capture are:
Create invoice using Autoinvoice with credit card as payment instrument
Run Automatic Receipts Master Program - receipt is created in confirmed state
Run Automatic Remittances Master Program - remittance is created, receipt is in Remitted state
Run Create Settlement Batches - Settlement is created and transmitted to Paymentech, receipt is in state Confirmed
Cannot create credit card refund because receipt is not in Remitted state. Is this intended functionality? If so, what are the steps to refund money back to consumer's credit card if they are mistakenly overcharged?
Run Automatic Receipts Master Program - receipt is created in confirmed state
Run Automatic Remittances Master Program - remittance is created, receipt is in Remitted state
Run Create Settlement Batches - Settlement is created and transmitted to Paymentech, receipt is in state Confirmed
Cannot create credit card refund because receipt is not in Remitted state. Is this intended functionality? If so, what are the steps to refund money back to consumer's credit card if they are mistakenly overcharged?
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