Inter company sales orders for a customer account are not processing as expected...

Hi All,

I am facing an issue with a customer account number, actual problem is as follows:

When customer service uses an intercompany account for an order, they must choose an Intercompany order type and an intercompany Salesperson. If an incorrect combination is used it should not invoice. I usually get an AR interface error report, which I go in and manually correct the error. However, this account lets the order go through and invoice. This in turn hits incorrect accounts on the GL side.

When this first happened, I had customer service issue credit and rebill using the correct combination to correct the mistake. Because it went through the interface and invoiced, I couldn't make the manual correction. It happened again this month. This time customer service issued the rebill and the correct combo was used in the order entry. It went through the interface, invoiced and changed the salesperson. So the invoice has an Intercompany order type and No Sales Credit Domestic salesperson, which is "violating the structure". For the time being I have asked customer service to credit these once again and