Learning RMA
Dear All
can somebody teach me how I heandle returning goods. even i was read document about RMA. but something missing on my process..
Example: I was create SO for customer "A" with SO number "999". and we already sent the goods
than our customer sent it back to me. and we must create credit order
for tthat i made this following process
1. I made RMA with RMA Type R8 : OM and CO.
2. it automatic create SO "01" Type "CO", with Last Status Code : "520", Next Code : "580"
3. it also automatic create Purchase order "99" type "OM".
4. I select RMA number, than click ROW, Purchase .I chose "PO Entry", and "Receive Entry"
can somebody teach me how I heandle returning goods. even i was read document about RMA. but something missing on my process..
Example: I was create SO for customer "A" with SO number "999". and we already sent the goods
than our customer sent it back to me. and we must create credit order
for tthat i made this following process
1. I made RMA with RMA Type R8 : OM and CO.
2. it automatic create SO "01" Type "CO", with Last Status Code : "520", Next Code : "580"
3. it also automatic create Purchase order "99" type "OM".
4. I select RMA number, than click ROW, Purchase .I chose "PO Entry", and "Receive Entry"
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