SERVEREQ WF erring at GET_REQUEST_ATTRIBUTES function

 During the service request creation process a value for Owner is selected.  The resource that is selected does not have a user associated to it.  When the service request is updated a notification is supposed to be sent the user.  The workflow process fails - There is a metalink note, 1413821.1, for this issue.  The note says to add a user to the employee.  In all cases this is not possible.  The client has a large amount of employees.  They follow the below process to create employees, users and resources.

1. Employee is created via an interface

2. User is created manually and may not always happen if the employee does not access the system