CRM On Demand - Administration (MOSC)

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Workflow to Calculate Difference between Open Date and Close Date

edited May 20, 2013 3:47AM in CRM On Demand - Administration (MOSC) 5 commentsAnswered
Hello,

We are trying to determine how many hours passed between when a SR is Opened and Closed.  The closest I've been able to come up with is using (JulianDay([<ClosedTime>]) - JulianDay([<OpenedTime>]), but this only gives a number between 0 and 4.  We'd like the number to be in hours, so 14 hours instead of 0 days.  

Any ideas on how to make this work??? I tried coming up with a CAST statement, but wasn't able to come up with a way that worked.

Thanks!

 

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