Order and Service Management (Communications Industry) (MOSC)

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pick release

edited Jun 5, 2013 8:13AM in Order and Service Management (Communications Industry) (MOSC) 2 commentsAnswered
Dear All:

After creating an order, and booking it I go to pick release to pick release the order and I get an acknowledge note that the order has been released successfully. But when I go to ship confirm I see the order status in the line status as ready to release instead of staged/pick confirmed.

I have tried doing the same for back to back orders & drop ship orders. And the results are the same. The line status always shows ready to release. I am unable to pick release my orders.

I have changed users & tried different users. And I have shut down my instance and restarted it. But the results are the same. What could i do? Have i changed some setting options by mistake? Or is this something routine?

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