Teleservice - EBS (MOSC)

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Customer support >> Contact center form

edited Jun 5, 2013 5:28PM in Teleservice - EBS (MOSC) 5 commentsAnswered
We craete a sr request in 11i Oracle CRM(Customer support >> Contact center form)..After the SR is created we search the same in the contact center form and do some steps like--

filling up from LOV ,in a diffeent tab..

This is to be automated (for details please refer to the attached),so that when ever any SR is created(SR request types are specific—only those which begin with CR) and once these SR are closed , the inactive check box should be ticked up after 15 days of closure.


Is there any way to do this,either by form personalization or from back end?

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