Teleservice - EBS (MOSC)

MOSC Banner

Call wrap up

edited Jun 11, 2013 4:18AM in Teleservice - EBS (MOSC) 4 commentsAnswered
Hi,

When i search for an SR in the Contact Centre form and try to create a call wrap up the call wrap up screen has 2 sections.
1)interaction
2)activities

The sCreen that appears is attached for reference.Can you suggest why is the field appearing as "LETTR" in interaction segment of the call wrap up screen?
How to change it to another default value  ??

Thanks Sudipto

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center