Activation (Communications Industry) (MOSC)

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ASAP can't start properly, ct_connect() error appears in CTRL logs

edited Apr 15, 2016 5:05AM in Activation (Communications Industry) (MOSC) 16 commentsAnswered

Hi, 
we've been experiencing some problems with the start up of our ASAP 7.0.2 server, sometimes it starts without problem but must of the times one or two process can't be started, error messages we see in logs are like these:

 'ct_connect(): user api layer: internal Client Library error: Read from the server has timed out.'
Jun 14 14:22:58 2013: CTRLPRO1: Msg 63 Layer 1 Origin 2 Severity 2
'ct_connect(): user api layer: internal Client Library error: Read from the server has timed out.'
Jun 14 14:23:58 2013: CTRLPRO1: Msg 63 Layer 1 Origin 2 Severity 2
'ct_connect(): user api layer: internal Client Library error: Read from the server has timed out.'

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