An error hapening during approval of claim settled using related Bill to Customer
Hi,
We have been experiencing issues with settling claims using previous credit memo and using related Bill to Customer,
The issue is that some of the claims get approved from the first time they are sent for approval and some are not even they have the same info,
The ones not processing from first time, when the claim is approved, the user received a notification and the claim status goes back from pending Close to Open.
The notification has a title: "FYI: An error has occured during Approval of Claim :DED10000" and the details of the notification:
Error Log: 1: SYSPARAM: Post to GL is F
We have been experiencing issues with settling claims using previous credit memo and using related Bill to Customer,
The issue is that some of the claims get approved from the first time they are sent for approval and some are not even they have the same info,
The ones not processing from first time, when the claim is approved, the user received a notification and the claim status goes back from pending Close to Open.
The notification has a title: "FYI: An error has occured during Approval of Claim :DED10000" and the details of the notification:
Error Log: 1: SYSPARAM: Post to GL is F
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