CRM On Demand - Administration (MOSC)

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Need help with Lead Workflow

edited Jun 19, 2013 3:29AM in CRM On Demand - Administration (MOSC) 7 commentsAnswered ✓
I have a requirement to send an email to the sales person (a required field) when a new lead is created.  In some cases, the sales person is creating the lead and in other cases another user is creating the lead and assigning it to the sales person.  I only want the new lead email to trigger when the sales person is not equal to the owner (person creating the lead).  This is what I have tried and it is still triggering on all new leads:

IfNull(PRE('<LeadOwner>'),'Null') <> IfNull([<SalesPersonFullName>],'Null')

does anyone know how to achieve this?

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