Field Service - EBS (MOSC)

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problems in 'Agent Dashboard' screen of 'Case Manager' responsibility

edited Jun 14, 2018 3:57PM in Field Service - EBS (MOSC) 5 commentsAnswered ✓
We have installed Oracle EBS 12.1.1 vision instance, and facing following problems in 'Agent Dashboard' screen of 'Case Manager' responsibility---

(1) All SR types defined in 'SR Type' setup is not coming in case type LOV while creating a new case.

(2) 'Create Case: Identify Customer ' page is not opening while creating a case. It is directly going to 'enter details' page. We are not able to enter the party name, against which a case will be made.

Is there any setup part needed for this.

Thanks & Regards,

Gaurav Joshi.

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