Teleservice - EBS (MOSC)

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Actual efforts calculation

edited Jul 1, 2013 5:02AM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi Team,

Can you please advice me that Why Actual effort in the service request screen does not calculate automatically after entering the actual start date and time with the actual end date and time. Is this a standard functionality or we need to do personalization.

Appreciate your guidance in detail

Regards,

Saurabh

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