Can we Override Qty field in Teleservice Charge lines and calculate Net price based on new Qty
Once CE add the detail for charge lines upon debrief, Agents are often being requested to update this on SR form Charges Tab, and
currently the only way to do this is in ES OM once the charge lines have been
submitted.
In consequence, this causes as mismatch between
the quantity/pricing in Teleservice charge lines and OM Order lines. Is there any way to make Qty field updatable on Charges tab. Also If this is not possible in standard product.
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