Teleservice - EBS (MOSC)

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Service Request Number Generation

edited Jul 16, 2013 5:40PM in Teleservice - EBS (MOSC) 12 commentsAnswered
Hi,

I have the requirmenet to generate the Service Request Number which will be Alphanumeric i.e.,

I have Departments (which are defined as CRM Groups), so based on the SR Types the Service Requests will be assigned to sepcfic Depts, now the requirment is for the Service Request Number , the generation should be specific to Department i.e.,

For Dept A -> The Numbers should be DEPA001,DEPA002,DEPA003...

For Dept B -> The Numbers should be DEPB001,DEPB002,DEPB003...

Basedon my understanding the Service Request Number is generated based on the Sequence "cs.cs_incidents_number_s".

Can you please help me if there is any way through personalization or etc can I acheive the above stated functionality.

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